We are looking for a strategic, organized, and proactive Account Manager to serve as the primary relationship lead for a portfolio of clients. In this role, you’ll be the essential link between our clients and our creative team, owning both the client experience and the successful delivery of their work. You’ll guide projects from kickoff through completion, managing timelines, budgets, creative briefs, estimates, approvals, and deliverables while keeping everyone informed and moving in the right direction.
But this role goes beyond project management. You won’t simply relay client requests to our team. You’ll ask thoughtful questions, uncover the goals behind the ask, and translate conversations into clear, actionable direction. You’ll bring context and strategic thinking to every project, helping our team produce stronger work and our clients make smarter marketing decisions.
You’ll also serve as a critical final set of eyes on the work we deliver, ensuring it is thoughtful, accurate, polished, and aligned with the client’s goals. If you enjoy building relationships, solving problems, thinking strategically, and turning a lot of moving pieces into a clear path forward, this role may be a great fit for you.
Qualifications:
- 4+ years of experience in client services, account management, project management, marketing, or a related agency environment
- Strong understanding of marketing, branding, graphic design, content, web, and digital strategy
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving abilities
- Exceptional organizational skills and attention to detail
- Ability to manage multiple clients, projects, deadlines, and budgets simultaneously
- Confidence leading client conversations, asking questions, and providing recommendations
- Strong writing, editing, and proofreading skills
- Proficiency with project management and time-tracking tools
Responsibilities:
- Serve as the primary relationship lead for a portfolio of clients, building trust and maintaining clear communication throughout each engagement
- Lead projects from kickoff through delivery, managing timelines, budgets, scope, estimates, approvals, and expectations
- Translate client goals, conversations, and feedback into strategic creative briefs and clear, actionable direction for the Posture team
- Ask thoughtful questions, clarify ambiguity, and uncover the goals behind client requests to help determine the best path forward
- Facilitate client and internal meetings with preparation, clear direction, documentation, and actionable next steps
- Review and refine deliverables for quality, accuracy, clarity, brand alignment, and overall effectiveness before they reach the client
- Contribute ideas and strategic recommendations that strengthen the work and help clients achieve better outcomes
- Anticipate challenges and continuously look for smarter ways to improve workflows, communication, and the client experience
You’re a Fit If:
- You’re naturally curious and want to understand why before determining what happens next
- You’re a strong communicator who can build client relationships while giving creative teams the clarity they need
- You’re a strategic problem-solver who can turn conversations, ideas, and ambiguity into a clear plan of action
- You can see the big picture while still catching the small details that matter
- You’re comfortable making thoughtful recommendations rather than simply taking orders
- You take ownership, anticipate what’s needed next, and don’t wait for someone else to identify the problem
Full-Time Benefits:
- Medical, dental, and vision benefits
- Paid time off and holidays
- Company-matched savings plan
- Life insurance
- Secure downtown garage parking
- Company performance bonus program
- Employee rewards program
- Free snacks 🙂